Highfield Level 3 NVQ Diploma in Customer Service


Duration: 1 year
Price: £3400 – Deposit of £500 – 10 month payment plan of £290 per month

Entry Requirements

You should have industry experience and ideally completed NVQ Level 2 in Customer Service although not essential.

Qualification will include

  • NVQ in Customer Service at Level 3
  • ESQ in Communication, Application of Number and Digital Literacy (Wales only).
  • ERR

Overview of Qualification
Mandatory Units

  • Organise and deliver customer service
  • Understand the customer service environment
  • Understand customers and customer retention
  • Principles of business
  • Manage personal and professional development

Optional Units

There are a comprehensive list of optional units to choose from based on your industry and job role. Here are just a few examples of what units are available:

  • Gather, analyse and interpret customer feedback
  • Develop resources to support consistency of customer service delivery
  • Manage team performance
  • Bespoke software
  • Resolve customers’ complaints
  • Champion Customer Service
  • Build and maintain effective customer relations
  • Provide reception services

Course is available to anyone over the age of 16.